Online Registration Support

Users of this website experiencing difficulties completing online registrations or orders should contact us directly using the Contact Us page.

Event Registration Fee Refunds

In most cases, refunds for event registration fees are only granted under extreme circumstances (i.e., hospitalization, family member death, etc.). Once an event registration has been made, it is assumed that the registrant will attend the event. Event registrations serve as a form of RSVP, helping the organization to plan for the event. Revenue collected from pre-registration fees is used months prior to the event to finance operations and purchases (i.e., program material, site contract fees, and other unavoidable fixed costs) necessary to have a successful event.

If there is an extreme case in which a registrant may experience undue financial burden after paying for an event registration fee and is unable to attend, the registrant should contact us.

Donation Refunds

Online donations are considered final sale and will not be refunded under any circumstance.

Physical Goods and Other Partial Refunds

In cases where physical goods are ordered, such as merchandise, you must follow the same procedure as outlined above.  Please contact us and we will determine the amount and type of refund to be processed. In the event that physical goods and event registration fees are purchased in the same card transaction, a partial refund may be granted if necessary. Shipping charges, if included, may not be refunded if the purchased items have already shipped. The cardholder is responsible for returning any goods that are refunded.

Disputes

Cardholders always have the right to file a claim with their card issuer about any charges appearing on their statement, but the cardholder should first make every effort to try to have a refund processed by the merchant directly.